Responsible for the all guest in hotel, and to ensure to assist guests efficiently, courteously and professionally in all Reception related matters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests.
負(fù)責(zé)為酒店客人提供幫助，并為在所有與接待有關(guān)的事務(wù)中高效、 禮貌、專(zhuān)業(yè)地幫助客人。 在回答客人電話(huà)、登記客人入住、分配房間、幫助客人結(jié)賬離店以及滿(mǎn)足客人其它合理的要求時(shí)隨時(shí)保持高水平和服務(wù)質(zhì)量。
1. Basic knowledge of hotel & front office
具有對(duì)飯店行業(yè)以及前廳部基本知識(shí)的了解
2. Good talking skill and communication skill
良好的表達(dá)能力以及溝通技巧
3. Good finance knowledge
良好的財(cái)務(wù)知識(shí)或概念
4. Good and positive hospitality attitude
良好、積極的待客態(tài)度
5. Always willing to learn, willing to help
樂(lè)于學(xué)習(xí)，樂(lè)于助人
聯(lián)系我時(shí)，請(qǐng)說(shuō)是在臨沂招聘網(wǎng)上看到的，謝謝！